Terms & Conditions
Please give as much notice as possible, sometimes orders can be fitted in at short notice, just ask and we will do our best to help.
Payment is needed to confirm all orders. Orders under £100 will need to be paid in full once your order has been placed.
For orders over £100 a 25% non-refundable deposit is required to confirm your order, the remainder of the bill will need to be paid 7 days before the delivery/collection date. For wedding cakes the remainder will need to be paid 21 days before the delivery/collection date.
Payment can be made by cash, bank transfer or by credit or debit card. To pay by credit or debit card we will send you an invoice via email which can be paid using Paypal (you do not need a Paypal account in order to pay this way). If paying by bank transfer we will send you relevant details.
We are happy to deliver cakes and offer free delivery within a 5 mile radius of Bangor town, destinations outside of this area will be charged at 50p per mile (round trip).
If you would like to collect your cakes from us you are welcome to do so at a mutually agreed time, please be aware that once the cake has left our premises we are no longer responsible for any damage caused to any cakes.
If transporting a cake (especially tiered or novelty cakes) keep them on a flat surface and take care, whilst we make every effort to make our cakes as stable and well built as possible, they are still fragile and easily damaged.
All our cakes are made from quality ingredients sourced locally where available and using free range eggs.
None of our cakes contain nuts, unless specified, but we cannot guarantee they are nut free.
Gluten and vegan versions of some of our cakes can be made, please contact us for more information or any other dietary requirements you may have.
Cakes are best eaten on the day as they are at their freshest, cupcakes and sponge cakes will last up to 3 days and fruit cake will last longer if stored well, but best eaten within a week.
If sponge cakes are stored in an air tight container they will last for 3-5 days, avoid storing in the fridge as this dries out the sponge, keep at room temperature.
We can provide stands for you to use to display your cakes, we charge £30 for stand hire along with a refundable deposit of £60. Deposits will be paid back once the stand has been safely returned to us.
Stands need to be returned to us no later than 3 days after the date of use, unless an alternative timescale has been arranged with us.
Please contact us to arrange a time to return the stand.
|Alterations and Cancellations |
If you wish to make any alterations to your cake order you can do so up to 7 days before the delivery/collection date or 21 days before for wedding cakes.
For orders under £100, which have been paid in full, should you need to cancel your order, we will issue a full refund if cancelled 7 days before the delivery/collection date. Cancellations made within 7 days of the delivery/collection date will not be refunded.
For orders over £100: All cake deposits are non-refundable, should you need to cancel your order and you have paid in full we will issue a refund for the remainder of your bill, providing you have cancelled within 7 days of your delivery/collection date or 21 days within for wedding cakes.
If you cancel within 7 days of the delivery/collection date or 21 days within for wedding cakes, the remainder of your bill will still need to be paid.